Twin City Glass Shower door shop North Tonawanda

(716) 694-3300

Total Review: 25

Rating: 3.6

Twin City Glass is a Shower door shop in North Tonawanda US. It’s complete address is 856 Wurlitzer Dr, North Tonawanda, NY 14120 near me location 856 Wurlitzer Dr. Is this business well-known, to answer this question we need feed back from real people. This local business has 25 reviews with average rating of 3.6. Lets take a look at other details including operational hours, address, contact details, reviews and rating for this business.

Twin City Glass Opening Hours

Twin City Glass open now today? Check out working hours below:

  • Thursday,:8AM to 4:30PM
  • Friday,: 8AM to 4:30PM
  • Saturday,: Closed
  • Sunday,: Closed
  • Monday,: 8AM to 4:30PM
  • Tuesday,: 8AM to 4:30PM
  • Wednesday,: 8AM to 4:30PM

This listing is also appear on near me service area page.

Contact Details

Below you will find the contact information.

Phone Number: (716) 694-3300

Website: https://twincityglass.com/

Twin City Glass Address

856 Wurlitzer Dr, North Tonawanda, NY 14120

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Near Location: 856 Wurlitzer Dr

Public Reviews

Marla Moody: Something as simple as cutting down our bathroom mirror wasn’t so simple for the 5 places we called before we found TCG.
Hannah responded to our call with, “No problem!” We drove it to them immediately and it was done perfectly the very next day.
Their showroom has inspired a shower renovation, so we will be back!

Rating: 5/5

***

Jack Eppolito: I had a truly unbelievable experience with this company today. For a little background, I recently had a 7’ x 4’ x 1/2inch tempered glass shower wall explode into 100’s of pieces when (luckily) no one was even in the room at the time. I understand that although this is not common, it does occur a small percentage of time, due to inclusions that were embedded in the glass during the manufacturing process. I will also note that the glass is 8 years old.
As Twin city did the original installation, I called them to review the situation and to get a replacement glass panel. Late last week, one of their technicians came, assessed the situation and told me he would review the issue with his manager and advise. Today, I received a quote for $1,400 to replace the glass with no other explanation.
Subsequently, I called the business to discuss this with someone to see if I could get some relief on the quote since the glass broke spontaneously, with no impact or prior damage. I was quickly transferred to a “Manager” who immediately started talking over me, wouldn’t listen to what I had to say and was just totally rude. Within 30 seconds of taking the call, the manager, who had done most of the talking, hung up on me. I had not been aggressive or rude at all. I just wanted him to hear my story and see if there was anything he could do for me.
As I was quite shocked, I called him back and he continued to be totally unprofessional and rude. He ultimately told me that he didn’t even want to do the job for me and that I should go somewhere else. When I asked what his name was, he said “Mark” and refused to give me his last name. He did tell me that he was the owner who I now know is Mark Weinholtz.
I can honestly say that this is the worst customer service that I have experienced in my life. If he had listened to my story, sympathized with my position and then told me that unfortunately there wasn’t anything he could do for me, I would have just gotten the work done. But rather than listening, he talked over me and generally didn’t care what I had to say.
The worst part of this is that this guy was the owner and treated me this way. Ultimately, I guess we did agree on one thing – Twin City Glass won’t be replacing my glass shower wall.
Perhaps this guy knows how to sell things to contractors and builders, but he certainly doesn’t know how to talk to the end customer or to provide customer service. I am strongly recommending that you avoid doing business with this company!

Rating: 1/5

***

Michelle Magz: Super helpful company, we ordered glass doors for our previous house and loved them. Building a brand new house and our doors our coming at the end of the month, I am super excited. Very nice staff and great customer service. I see reviews that say it is expensive and sure, but you get what you pay for and its always top quality here!

Rating: 5/5

***

E Flores: Horrible service, placed the special order two weeks before Christmas 2020. Custom shower door installed on 1-28-21, there was an issue with the sliding door. I asked the installer to verify the door was installed properly due to almost costing 3000.00. The installer responded, “I didn’t force you to buy the shower door.” I tried to speak with the other installer, and this guy had an attitude as well. I called and complained, the third installer was very professional and fixed the issue.
About 3000 thousand for a custom shower door and the installer stated, “I didn’t force you to buy the shower door.” Money doesn’t grow on trees. I will never do business with this company. I can’t tell you what to do, just sharing my terrible experience with this company. HORRIBLE SERVICE

Rating: 1/5

***

Dee Mariet: First of all, this company always supports the community by donating to the Twin City Community Outreach Program. Seeing their quality of products there, I placed an order for a replacement glass panel for our coffee table. Not only were they speedy in getting back to me with a very affordable estimate, but they were quick in getting my order made. The quality was amazing and the customer service was just as good, especially in trying times. Thank you for meeting and exceeding my expectations.

Rating: 5/5

***

Ratings

  • 5 stars: 13
  • 4 stars: 3
  • 3 stars: 2
  • 2 stars: 0
  • 1 stars: 7

Overall Ratings: 3.6

FAQs

Here are the some frequency asked question about this business.

What is the complete address of Twin City Glass?

The complete address of Twin City Glass is 856 Wurlitzer Dr, North Tonawanda, NY 14120.

What are the operational hours of Twin City Glass?

The working hours or opening hours for Queen’s Park Locksmiths are mentioned below

  • Wednesday,:7AM to 12AM
  • Thursday,: 7AM to 12AM
  • Friday,: 7AM to 12AM
  • Saturday,: Open 24 hours
  • Sunday,: Open 24 hours
  • Monday,: 7AM to 12AM
  • Tuesday,: 7AM to 12AM

What is the contact number of Twin City Glass?

Twin City Glass can be contacted on (716) 694-3300.

Any landmark near Twin City Glass?

Yes near by.

What payment method accepted by Twin City Glass?

Twin City Glass accept all major debit or credit cards and cash. To know more about the payment options kindly contact on (716) 694-3300.

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