Gerber Collision & Glass is a Auto body shop. It has 109 public reviews, from which 87 are five star reviews and overall 4.6 rating out of 5. Here are all the important details such as operational hours, address, contact details and rating about this business.

Gerber Collision & Glass Opening Hours

Tuesday,:8AM to 5PM
Wednesday,: 8AM to 5PM
Thursday,: 8AM to 5PM
Friday,: 8AM to 5PM
Saturday,: Closed
Sunday,: Closed
Monday,: 8AM to 5PM

Gerber Collision & Glass Address

2441 Niagara Falls Blvd, Wheatfield, NY 14304

Get Direction

Near Location: 2441 Niagara Falls Blvd

Public Reviews

Zachary Belding said: Vehicle repair took a long time, (3 weeks) which is expected these days as all shops are shorthanded. I wasn’t expecting anything great as I have a 10 year old car, but quality of paint work was very poor, tons of dust and debris in paint, gigantic glob/run of clearcoat right smack in the middle of the hood, and roof of car is now 2 different colors. I’ve seen better paint laid down on stuff painted outdoors. As a master level technician with dealership experience, I expect a car coming out of a professional body shop to look much better than this when delivered.

Rating: 2/5

***

Cari DuBois said: The parts took forever to come in (not their fault) and they kept me updated on how the car was coming along. A few month after we got the car back some clips broke. (They had to use aftermarket cause of Covid.) No questions asked. They ordered the part again (dealer part was avaliable.) Any time I brought the car there they made sure it was washed and looked grear.

Rating: 5/5

***

L P said: Outstanding customer service, we are very pleased — Jill Collins and her team handled everything including dealing with the car rental and Insurance companies, fixed the car sooner than expected, I wish I could give 6 stars. Thank you 🙂

Rating: 5/5

***

Christine Smith said: Enjoy dealing with them in my time of need. Called every step of the way and was informing. Worked hard to help with anything. Now i know why they are #1 on my insurances list for collision shops.

Rating: 5/5

***

Jan Krupa Jr. said: Terrible quality of work. Had to bring my car roof back 3 times and they just can’t get it right. The finish is very dry looking and uneven in several spots. This place does work that is on par with Maaco if they are even around anymore. I would highly advise against going here. I’m bringing my car to the dealer to have them re do the entire roof correctly. What a waste of $580.00. Live and learn I guess. The staff there is very nice accommodating and John the manager was wanting to get this resolved and done correctly but unfortunately this just wasn’t the case.

Update: Brought my vehicle to the dealer and apparently what I am seeing is an improper attempt at blending by Gerber. In addition the clear coat was apparently applied in a less than quality effort. The person who assessed my vehicle said that the overall finish looks rushed and unacceptable for a $60,000 dollar vehicle. The dealer is going to fix this abomination but it is going to cost me double what I already paid Gerber. This whole experience with Gerber has been an utter nightmare. I feel like I should receive a refund so that I can apply if towards the extra work that I never should have had to have done. I will post an update when the roof is complete.

Update: Roof came out great from the dealer. Cost me 3 times as much to fix the screw up done at Gerber Collision. Really nothing I can do about the wasted time and money at this point. Considering small claims court as recommended by a friend. Johnathan from Gerber reached out to me about a week and a half ago and asked what he could do to make things right. I graciously asked for a refund to put towards fixing the damage that Gerber did to the roof and he said he would “look into it” As I suspected he never got back to me. I would highly recommend staying away from this shady operation at all costs. They are a chain repair shop and are only concerned with pumping out numbers not quality of work. If you remotely care about the paint work matching and/or the quality of the finish meaning the final clear coat then you will stay away from this operation. If your insurance company suggests you go there because they are one of their connected repair shops by all means don’t let them force you to go there. I guarantee you will regret your decision.

Rating: 1/5

Ratings

5 stars: 87
4 stars: 10
3 stars: 4
2 stars: 3
1 stars: 5

Overall Ratings: 4.6

If you find any error kindly contact us.

Gerber Collision & Glass

Claim "Gerber Collision & Glass"

Login